an ai agent for the shop work between orders

a store bot can read shopify orders and products, help you investigate customer emails and draft clearer product copy from the details you provide. start with a weekly abandoned-checkout report and replies you review yourself. shopify needs your own composio project key and auth config; it has no composio-managed sign-in. once connected, keep store access read-only while you try these routines.

by the dusk bot team · checked 12 november 2026 · how we made this

pixel art: a pink pixel bot, a yellow pixel bot and a mint pixel bot beside a wrapped parcel and a shopping bag, on a lemon field in front of an open blue sky, one saying "check this order"

a store day with less searching

when	what a bot does
monday morning	review the past week's abandoned checkouts and missing data without sending recovery messages
first inbox check	match a customer question to the order number they gave, without assuming a similar name is the same person
before a product launch	draft copy from the existing product details and your notes, leaving missing dimensions or materials as questions
late afternoon	review unanswered customer threads and choose which draft replies are ready to send
end of week	look through recurring questions and decide which product descriptions need your attention

the routines

the weekly abandoned checkout review

every monday at 9, list the abandoned shopify checkouts available to this connection from the past week. report their returned references, dates and item details here. group repeated items without guessing why someone left. flag missing fields or an incomplete result separately from a week with no abandoned checkouts. do not send recovery messages, contact customers, create discounts or change the store.

uses the shopify abandoned-checkout listing action with read-only access; shopify connection details cover the extra setup

the customer reply bench

each weekday at 11, read new customer questions in my store gmail. where an email includes an order number, look up that exact shopify order. draft a reply in this chat using only the recorded details and my written store policy. ask me about uncertain matches. don't promise a delivery date, refund or replacement i haven't confirmed.

both apps can stay read-only because the draft comes back in dusk bot; see gmail for mailbox drafts

the product copy check

every thursday at 3, review the shopify products i named in this chat. compare their descriptions with the specification notes i attached. suggest clearer copy and list unanswered buyer questions. never invent performance claims, materials or customer reviews. give me proposed text here; don't publish or change any listing.

name a small set of products first so the review has a clear boundary

shopify takes an extra setup step

follow the shopify connection setup before giving a bot store access.

a draft should separate records from promises

an order record is evidence of what the store recorded. it is not a promise that a parcel will arrive tomorrow. ask the bot to quote the status it found and name what still needs checking.

keep your refund and replacement policy in material the bot can read. if a request falls outside it, the useful result is a question for you. a calm draft that admits an unknown is better than a confident promise you cannot keep.

keep money and publishing with you

allow only the reads needed for these jobs in Connected apps. that prevents the store bot from changing inventory or orders. if you later grant write actions, put "ask me before you change anything" in its routine; store changes may not ask first. sending email asks first unless you set a daily sending amount. one exception: a bot on Full access with no sending rule of its own may send up to 25 a day without asking, so give full-access bots Ask every time under sending.

running a shop is work use and needs a work license. dusk cloud pro includes one for one person.³ see pricing, and remember that your ai provider bills ai usage separately.

questions

does this work for a non-technical store owner?

you give the bot jobs in ordinary messages. shopify connection setup is the exception: its own composio project and auth config are required. begin with attached product notes and email if that setup is not ready.

can it reply to customers without touching orders?

yes. give it shopify read access and ask for drafts in the dusk bot chat. you can copy the reply yourself, or grant the specific email drafting actions if you want drafts saved in gmail.

will it automatically issue refunds?

these routines do not. they report what needs your decision. keep shopify read-only so the bot cannot make store changes.

sources

dusk bot docs: files and apps
dusk bot docs: routines
dusk bot docs: account and billing
composio: shopify catalog and sign-in, checked 12 november 2026
composio: gmail actions, checked 12 november 2026

drafted with ai help from the dusk bot docs and the sources listed on this page, then checked against them. if something here is wrong or out of date, write to [email protected].