dusk bot
Refund and cancellation policy
Effective date: 12 November 2026. Last updated: 12 November 2026.
This policy explains how cancelling and refunds work for paid dusk bot plans. It is part of our terms of use. Nothing here limits rights you have under the consumer law that applies to you.
The app itself is free for personal use, with every feature, on your own computer or server. You can try everything before you pay. A paid plan can add a dusk cloud desktop, a work license, or both: Plus ($20 a month) adds a desktop, Pro ($50 a month) adds a desktop and a work license for one person, and a Team license ($30 a month for 2 members, $18 for each extra member) adds a work license for each member. A Team plan with a dedicated desktop is $90 a month. A work license on its own is $12 a month. Yearly billing is two months free.
Who bills you
Dodo Payments is our merchant of record. It takes the payment, charges any tax and issues your invoices. Refunds are paid by Dodo Payments to the card or payment method you used. Once a refund is issued, it usually reaches you within 5 to 10 business days, depending on your bank.
Your AI provider bills you separately for AI usage under your own plan with them. We cannot refund AI provider charges. Ask that provider about them.
Cancelling a plan
You can cancel at any time from the billing page of your account at dusk.bot/dashboard. You do not need to contact us.
- Cancelling stops future renewals. You are not charged again.
- Your plan keeps working until the end of the period you have already paid for. That includes your dusk cloud desktop and any work license in the plan.
- When the plan ends, bots on your own computer or server carry on. A dusk cloud desktop is kept for 30 days and then deleted. We email you 7 days before it is deleted, so you can move your bots or save what you need.
- Closing the app, disconnecting a workspace or stopping a bot does not cancel a plan.
- Cancelling a dusk bot plan does not cancel your AI provider subscriptions.
If you start the plan again before the desktop is deleted, it is kept.
Refunds
Your first payment. If you are not happy with a new plan, email [email protected] from the address on your account within 14 days of your first payment for that plan and we will refund that payment in full. We then end the plan and its dusk cloud desktop.
Yearly renewals. If a yearly plan renews and you did not mean to keep it, email us within 14 days of the renewal and we will refund the renewal payment in full and end the plan.
Monthly renewals. Monthly renewals are not refunded. Cancel before the renewal date to avoid the next charge. The plan keeps working until the end of the month you have paid for.
Changing plans. Moving to a higher plan charges the difference for the rest of the current period at once. Moving to a lower plan takes effect without a refund for the time already paid.
Our mistakes. We always refund in full:
- a duplicate charge or a second subscription opened by mistake (these are refunded automatically when our system detects them);
- a charge made after you cancelled;
- a charge for the wrong amount;
- a period in which we could not provide your dusk cloud desktop for a substantial part of the time because of a fault on our side. We refund that period, or the affected part of it.
Accounts ended for abuse. If we end a plan because of a serious breach of our terms of use or acceptable use policy, we do not refund the current period, unless the law requires it.
How to ask for a refund
Email [email protected] from the email address on your account. Include the plan, the date of the charge and, if you have it, the invoice number from the billing page. Do not send card details. We reply within 3 business days.
If you think a charge is wrong, please contact us before disputing it with your bank. We can usually fix it faster.
Changes to prices
Current prices are on the pricing page at dusk.bot/pricing. If we change the price of a plan you are on, we will email you at least 30 days before it applies. The new price takes effect from your next renewal after that notice. You can cancel before then.
Contact
For billing and refunds, email [email protected]. For privacy requests, use [email protected].